Lieff Cabraser is investigating widespread complaints about eClinicalWorks, which describes itself as “the leading cloud-based Electronic Health Records vendor” in the United States. Customers of eClinicalWorks – which include hospitals, doctors, health groups, and other medical providers – claim that eClinicalWorks breached contracts and warranties with them and engaged in unfair and deceptive practices with respect to its software and services.
A critical component of eClinicalWorks’ products and services relating to Electronic Health Records (“EHR”) are its guarantees to client healthcare providers that its products meet certain federal standards by, for example, using a government-approved code set for electronically-transmitted prescriptions (“ePrescriptions”) and ensuring that patient records can be transferred easily and accurately. eClinicalWorks’ customers claim the company’s software failed to meet these and other requirements for years. In May 2017, eClinicalWorks paid $155 million and entered into a Corporate Integrity Agreement to settle a lawsuit by the United States and a qui tam relator based in part on these same false statements, but that settlement does not call for any compensatory payments to the customers harmed by eClinicalWorks’ misconduct and its customers have not been made whole for their losses.